Guest Relations Representatives To schedule an appointment or inquire about our services, please call 704.339.0909 to speak with one of our Guest Relation Representatives. Our Guest Relation Representatives are able to schedule appointments and answer your questions for all of the Modern Salon & Spa locations.

Stay in the Loop We would love to send you any promotions or discounts we are offering! Please provide one of our Guest Relations Representatives your home address and email address in order to receive any one of Modern’s special offers. We can also be found on Facebook and Twitter where we have special web offers.  When scheduling any appointments, please tell us if you would prefer to have your confirmation called or emailed to you.  As an appointment reminder courtesy, our Guest Relations Department will call or email to confirm your appointment two (2) days prior to your service(s).  For our new guests, our Guest Relations Department will also call two (2) days after your appointment to follow up on your service.

Correction Services In the event that you are not completely satisfied with your service, i.e. your blonde highlights are too light or your layers were not cut short enough, we are happy to schedule another appointment with the same Service Provider to correct the matter within two (2) weeks from the original service date. If the same service is performed, the service will be complimentary. If you would prefer to see a more Senior Service Provider to correct the original service, you would only be obligated to pay for the service level price difference.

Product Return Policy If you are not completely satisfied with the AVEDA products that you purchased, we are happy to exchange those products for another AVEDA product or any Modern Salon & Spa service for the product value within seven (7) days of purchase. If there is not an AVEDA product or Modern service that you need at the time of exchange, we are happy to put a store credit on your file for future appointments. If you have purchased a Solano Professional Blow-dryer from any of our five (5) salon and spa locations, please make sure to fill out the proof of purchase to send in to the manufacturer in order to register your blow-dryer. The proof of purchase form also lists instructions of where to send the blow-dryer in the event that is should need to be serviced.

Service Provider Levels Continuing education and growth are important values in our culture at Modern Salon & Spa.  As a result, we have many different levels of Service Providers here to serve you. Our Service Provider levels and pricing are based on the number of years and amount of continuing education taken by an individual.  Along with growth, we value team work and our purpose is to serve you. In the event that you would like to see another Service Provider, please do so!  We are here to personally accommodate our guests needs and are able to do that within the diversity of our departments.

Gratuity Policy It is our pleasure to serve you, however, if you would like to leave your Service Provider gratuity please do so in the form of cash or personal check.

Cancellation Policy When reserving specialty services (Bridal Parties, Beauty & Bubbles Parties, Couples Massage, Wellness Room Rentals, any party reserving 3 hours or more, and any service which requres an in-salon consulation) a credit card number is required. Credit card will be charged full amount without a 48 hour reschedule or cancellation notice. A 50% depoist will be due upon reservation of services.